Privacy Policy

Welcome to pj999. We are committed to protecting the privacy and personal information of every user who visits or registers on our platform. This Privacy Policy explains what data we collect, how we use it, with whom we may share it, and the choices you have regarding your information.

By accessing or using pj999 — including our website, mobile interface, and betting or casino services — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately. This policy applies to all users located in Bangladesh and internationally who access our platform.

pj999 collects several categories of information when you interact with our platform. The type of data gathered depends on how you use our services. We collect only what is necessary to provide a safe, reliable, and personalised gaming experience. The main categories of information we collect include:

• Registration data: full name, date of birth, email address, and phone number provided when creating an account.
• Identity verification documents: government-issued ID, passport, or national identity card required for KYC compliance.
• Financial information: payment method details used for deposits and withdrawals, including transactions via bKash, Nagad, and Rocket. We do not store full card numbers; only necessary transaction references are retained.
• Usage data: pages visited, games played, betting history, session duration, click patterns, and device or browser information.
• Technical data: IP address, device type, operating system, and approximate geolocation data for security and fraud prevention.

Primary Uses

The information we collect is used exclusively to operate and improve pj999's services for players across Bangladesh. Specific purposes include:

• Account management: creating, verifying, and maintaining your player account in a secure environment.
• Payment processing: facilitating deposits and withdrawals through supported mobile banking channels.
• Customer support: responding to queries, resolving disputes, and providing assistance related to your account or transactions.
• Regulatory compliance: meeting anti-money laundering (AML) obligations and age verification requirements to ensure only players aged 21 or above access real-money services.

Secondary Uses

We may also use your information for secondary purposes that are consistent with your expectations, including:

• Personalising your gaming experience by recommending cricket betting markets, slot games, or live casino tables based on your activity.
• Sending you promotional messages, bonus alerts, and platform updates — only where you have given your consent or where permitted by applicable rules.
• Analysing aggregate usage trends to improve platform performance, game selection, and mobile banking integrations.

pj999 uses cookies and similar tracking technologies to improve site functionality, remember your preferences, and analyse platform traffic. Cookies are small text files stored on your device when you visit our site. We use three categories of cookies:

Essential Cookies

These are required for core site functions such as session management, login state, and security checks. Disabling essential cookies will prevent you from using many features of pj999, including account access and payment flows.

Analytics Cookies

These allow us to understand how users navigate our platform — which pages are most visited, how long sessions last, and where users encounter difficulty. This data is aggregated and anonymised. You may opt out of analytics cookies by adjusting your browser settings.

Preference Cookies

These remember choices you have made on our platform, such as language preference, display settings, and recently viewed game categories, so you do not need to reconfigure them on every visit.

pj999 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share certain information with trusted service providers and partners in the following limited circumstances:

• Payment processors such as bKash, Nagad, and Rocket — solely to facilitate the completion of your transactions.
• Identity verification partners responsible for KYC checks, to confirm that you meet our 21+ age requirement.
• Technology and infrastructure partners who host or maintain platform components — bound by strict data-processing agreements.
• Law enforcement or regulatory authorities — when required by law or court order, or to investigate suspected fraud and protect the safety of our users.

pj999 applies industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security framework includes the following protections:

SSL Encryption

All data transmitted between your device and our servers is protected using SSL (Secure Socket Layer) encryption. This ensures that sensitive information — including payment details submitted during bKash, Nagad, or Rocket transactions — cannot be intercepted in transit.

Access Controls

Access to personal data within pj999 is restricted to authorised personnel who require it to perform their job functions. All staff with access to user data are subject to strict confidentiality obligations and undergo regular security training. Despite these measures, no system is entirely immune from risk. In the event of a data breach that poses a significant risk to your rights, we will notify you promptly and take immediate remediation steps.

As a pj999 user, you have several rights with respect to your personal data. We are committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of access: request a copy of the personal data we hold about you at any time.
• Right of correction: ask us to update or correct any inaccurate personal information on your account.
• Right of erasure: under certain conditions, request that we delete your personal data — for example, when the data is no longer needed for the purpose it was collected.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team using the details provided at the bottom of this page. We will respond to all valid requests within a reasonable timeframe. Note that certain legal and fraud-prevention obligations may limit our ability to delete some data immediately.

pj999 retains personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account data is retained for as long as your account remains active. After account closure, data may be retained for an additional period where required for legal, regulatory, or fraud-prevention purposes.

Transaction records, including deposits and withdrawals made via bKash, Nagad, and Rocket, are retained for a minimum period to comply with financial record-keeping obligations. Where data is no longer needed, it is securely deleted or anonymised in accordance with our internal data governance procedures.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pj999 handles your personal data, you are welcome to contact our dedicated support team. We take all privacy-related enquiries seriously and aim to resolve them quickly and thoroughly.

You may also use the contact details below if you wish to make a subject access request, report a potential data security issue, or opt out of marketing communications. We are available seven days a week to assist players from Dhaka, Chittagong, Sylhet, and all across Bangladesh.